Return & Refund Policy

At Shoppers Cart, customer satisfaction is our highest priority. We strive to deliver quality products and a hassle-free shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Return Window

We offer a 3-day return policy, which means you can request a return within 3 days of receiving your order.

Return Eligibility

To qualify for a return, the item must:

• Be unused and in its original condition.

• Be returned with all original packaging, accessories, tags, and labels.

• Be accompanied by a valid order confirmation or proof of purchase.

Items that do not meet these conditions may not be eligible for a return or refund.

Return Shipping

At present, Shoppers Cart does not provide reverse pickup services. Customers are responsible for arranging the return shipment and bearing the return shipping charges.

Once your return request is approved, our support team will provide the return address and detailed instructions via email. You may use any reliable courier service to send the package.

Please note that products returned without prior approval will not be accepted.

How to Request a Return

To initiate a return request, please contact our customer support team at:

Email: Shopperscart01@outlook.in

Our team will review your request and guide you through the return process.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, missing, or incorrect product, contact us within the return period with clear photos of the item and packaging. We will investigate the issue and work toward a suitable resolution as quickly as possible.

Non-Returnable Items

The following products are not eligible for returns unless they arrive damaged or defective:

• Perishable goods such as food, flowers, or plants.

• Customized or personalized products.

• Personal care, hygiene, and beauty products.

• Hazardous materials, flammable liquids, or gases.

• Gift cards.

• Clearance, promotional, or final-sale items.

If you have any questions regarding the eligibility of a product, please contact us before placing your order.

Exchanges

We currently do not offer direct product exchanges. If you wish to purchase a different item, you may return an eligible product and place a new order after the return process has been completed.

International Orders

Customers in countries where local consumer protection laws provide additional return rights will be covered in accordance with the applicable regulations.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved, it will be processed to your original payment method within 3 business days. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

If you have not received your refund within 7 business days after approval, please contact us at Shopperscart01@outlook.in, and our support team will be happy to assist you.